20 Jul

Hotel And Admin Support Jobs Vacancy in Traveloka

Position
Hotel And Admin Support
Company
Traveloka
Location
TH1
Opening
20 Jul, 2018 30 days ago

Traveloka urgently required following position for Hotel And Admin Support. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Hotel And Admin Support Jobs Vacancy in Traveloka Jobs Details:

  • Being responsible for a second-tier point of escalation from customer service team thus expected to solve cases related with ticketing and payment processing
  • Serving as liaison between customer service with Payment and Ticketing Team, and thus has to formulate request on required action and escalation needs to the right team
  • Manage customer cases through case management and customer database applications
  • Managing customer solving time within 1 hour
  • Understanding basic troubleshooting if there is any problem related with reservation tools
  • Handle hotel cases which included issuance, amendment, relocation, and complain cases
  • Responsible for any tasks assigned by supervisor

  • Minimum 1 year of experience in customer service operations/ administration processing
  • Exposed to hospitality and e-commerce industry, will be more preferred to have experience in Online Travel Agency
  • Understand customer service landscape
  • Fluent in English, both spoken and written

All your information will be kept confidential according to EEO guidelines.


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